Services

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To make an appointment with your doctor. Please ring 9631 5900 or book online. 

Longer consultation times are available with your doctor, please ask the receptionists if you require some extra time with your doctor at time of booking. 

If you or a family member requires an interpreter service, this can organised this for you. Please let us know when you make the appointment.

Due to COVID 19 Home visits remain at the discretion of your treating doctor.

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Emergencies will always be given priority and  reception staff will attempt to contact you if there is any unforeseen delay. 

Care Outside Opening hours

For care outside opening hours there is an accredited after hours service, from 6pm weeknights, 12pm on Saturdays and all day Sundays and Public Holidays. 

Please phone (02) 8724 6300 to access this service. 

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Your Doctor will send patients SMS messages about the following:

• Appointment reminders; 
• Preventative health reminders; and
• Clinical Messages about test results and to follow ups, known as recalls.

Appointment Reminders

The online booking system is set up to automatically send you an SMS reminder the day before your appointment, unless you have opted out or do not have a mobile phone.

Upon receiving the reminder SMS, if you could kindly confirm your appointment by replying “YES” or  "NO" if you need to cancel the appointment.

You can also call on 9631 5900 and discuss with the friendly reception team. 

Preventative Health reminders

Your doctor may issue you with a clinical reminder notice from time to time offering you preventative health services appropriate to your care.

This includes reminders for annual vaccinations,(flu), immunisations (Adult and child), health assessments, cervical screening and routine blood tests.

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If you do not wish to be part of this system please let your doctor, reception know. Or by simply clicking opt out on reminders via phone messages.  SMS reminders are sent on behalf of your doctor as a commitment to preventative health care. 

Recalls

You will be sent  SMS messages/ phone call to follow up important matters, such as test results. 

If you have opted out of receiving these reminders or you do not have a mobile phone, reception will contact you on the doctor's behalf about recalls by other means.

Opting out of recalls and reminders

If you would like to stop receiving recalls or reminders or any communications from your doctor, please let the receptionist know so your communication preferences can be updated  in our system to disable them.

  If your GP orders blood, radiology or other tests during your consultation, Patients are requested to make a follow up appointment with the doctor at least one week after having the test performed. 

As a general estimation guide:

• most radiology reports (such as an x-ray, ultrasound, CT and MRI) and ECG reports are sent to us within 24-48hours;
• most blood test results are sent to us within 48 hours, however some test may take up to 14 days depending on what tests ordered
• urine test results are usually sent to us within 4 working days
• faeces test results are usually sent to us within 5 working days;
• flu swab results are usually sent to us within 2 working days 
• fungal analysis results usually can take 1 week for a preliminary result, and up to 4 weeks for the final result.

Due to their personal nature, no results will be discussed over the phone outside of a telephone consultation (with the exception of INR results for patients on anticoagulants). Patients are requested to make a follow up appointment with their doctor 

 Prescriptions, Referrals and/or Doctors Certificates are by consultation only.

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This is necessary to ensure the prescription/ referral/ certificate is appropriate and that all relevant information is passed on.

Your GP may offer you the option of receiving an eScript (your prescription sent to your phone) to find out more information please discuss with your GP during your next visit.

Apart from a telehealth consultation, The Doctors  may be contacted during normal opening hours via phone message. 

A phone message will be taken by reception staff and they will advise you when it is likely that the doctor will return your call. 

Please note due to the privacy of your health information, no requests or messages will be taken via email. As security of email communications cannot be guaranteed. There is a risk that emails and attachments could be read by someone other than the intended recipient. 

Greystanes Family Doctors does not encourage patient information to be sent to the doctor via email.  For more information regarding the practice email policy please ask at reception.

  If you have a complaint or any other feedback , or a suggestion for improvements, we would appreciate hearing from you.

To lodge a complaint or give any feedback, you can:

write to us at:  

Greystanes Family Doctors

Shop 5/ 6-10 Kippax Street, Greystanes, NSW 2145 

or 

telephone us on 02 9631 5900 and ask to speak to our Practice Manager.

or 

fill in a form and place in our suggestions box located at reception desk.

  Complaints are taken very seriously. Upon receipt of a complaint we will examine the complaint and instigate internal procedures. 

Greystanes Family Doctors will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.